Model of Management according to EFQM

Attain the maximum Quality in the product and service loaned as well as the maximum rentabilidad and optimización of the processes has converted in a business challenge of big importance. To attain these put the most modern organizations have sumido in the implantation of systems of business excellence
like the promulgado by the European Foundation for Quality Management (EFQM).

In this sense the Model of Excellence EFQM is a no normative model , whose fundamental concept is the autoevaluación based in an analysis detailed of the operation of the system of management of the organization using as it guides the criteria of the model.

This does not suppose a contraposición to other approaches (application of determined technicians of management, normative ISO, specific industrial norms, etc.), but more well the integration of the same in a wider diagram and complete of management .

The systematic and periodic utilization of the Model by part of the managerial team allows to this the establishment of plans of improvement based in objective facts and the achievement of a common vision on them put to achieve and the tools to use. It is to say, his application base in:



The deep understanding of the model by part of all the levels of direction of the company.

The evaluation of the situation of the same in each one of the areas.

They do not exist requirements of specific access, if well is convenient to have knowledge of systems of Management of Management of Quality.

Especially useful for those professionals of company that use technical of business improvement where the EFQM convert in a system of business recognition to all the levels

ONLY MODULE - The management of the Business Excellence

1.1. Introduction to the model EFQM
fundamental Concepts
EFQM and the excellence

1.2. The criteria agents
Mission and structure of agents
Leadership
Political and strategy
People
Alliances and resources
Processes

1.3. The criteria resulted
Mission and structure of results
Results of the clients
Results of the people
Results of the society
key Results

1.4. REDER
Concepts
Matrices REDER
The process of punctuation and consensus

1.5. Autoevaluación As EFQM
Evaluation EFQM
The general process of autoevaluación
Five approaches for the autoevaluación
Selection of the approach of autoevaluación

1.6. Walking to EFQM